So, on Friday night, Lorna and I went to the cinema. Boy, that was a mistake.

The cinema, the Odeon Greenwich, had decided to go back to back for the opening of Transformers either to "meet customer demand" or "make more money". Well, they may have succeeded in the latter, but they failed badly in the former. By the time we arrived at the cinema to collect our pre-booked 9.30pm showing tickets, the queue to get up to the screens was looped right around the circular building. Staff were surly and evasive when asked what was going on, and it took us three separate attempts to discover the back-to-back thing wasn't working very well for them, and all the screenings had fallen behind.

We finally got into the cinema well after 10pm, to find dirty seats and an unpleasantly aromatic cinema. And when the film started, 10% of it was on the side wall, not the screen itself. Several members of the audience had to go and complain before this was sorted out.

Oh, and when we emerged, the women's loo had run out of toilet paper.

Congratulations Odeon. We, after half a decade of using your cinema regularly, will never be darkening your doors again. If that's how you treat paying customers, I won't be a customer of yours any more.